Help Center

Practical guides for installing Verified Subscriptions, selling recurring and one-time digital access, connecting customer access, understanding pricing, and preparing your Shopify store for subscribers.

Priority setup guides

Installing Verified Subscriptions

How Shopify merchants can install Verified Subscriptions and get help setting up digital subscriptions, gated content, and customer access.

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Creating a Recurring Digital Subscription Product

Plan and create a Shopify recurring digital subscription for memberships, courses, research, communities, coaching, or gated content.

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Creating a One-Time Digital Access Product

How to plan one-time digital access products in Shopify for courses, trainings, downloads, libraries, or limited-time resources.

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How Customer Access Works

A plain-English explanation of how Verified Subscriptions connects Shopify purchases, subscription status, and protected customer access.

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What Verified Subscriptions Protects — and What Merchants Still Need to Secure

Understand the difference between controlling Shopify page access and securing files, videos, external links, or third-party resources.

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What Happens When a Subscription Is Canceled

How Shopify digital subscription merchants should think about cancellations, customer status, and digital access eligibility.

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Failed Payment Retries and Dunning for Digital Subscriptions

How failed-payment visibility, retries, and dunning workflows support Shopify merchants selling recurring digital access.

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How Verified Subscriptions Pricing Is Calculated

Verified Subscriptions pricing is based on revenue processed through the app, not total Shopify store revenue.

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Customer Portal and Subscription Self-Management

How customer accounts and customer self-management fit into a Shopify digital subscription experience.

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Shopify Permissions and Data Access

Understand why a Shopify digital subscriptions app needs permissions related to customers, products, orders, checkout, customer accounts, and online store access.

Help Center

Priority setup guides

Installing Verified Subscriptions

Creating a Recurring Digital Subscription Product

Creating a One-Time Digital Access Product

How Customer Access Works

What Verified Subscriptions Protects — and What Merchants Still Need to Secure

What Happens When a Subscription Is Canceled

Failed Payment Retries and Dunning for Digital Subscriptions

How Verified Subscriptions Pricing Is Calculated

Customer Portal and Subscription Self-Management

Shopify Permissions and Data Access

Subscription Management

Getting Started

General Inquiries

Analytics and Reports