Customer Portal and Subscription Self-Management
How customer accounts and customer self-management fit into a Shopify digital subscription experience.
Why the customer portal matters
Digital subscription customers need a clear place to manage their subscription, access, and account details. The Shopify App Store listing references customer accounts and customer self-service for pause and cancel workflows.
What customers may need to do
- Log in or create an account
- Review subscription status
- Manage cancellation or pause options where enabled
- Return to protected resources
Merchant setup questions
- What customer account experience does your Shopify store use?
- What options should customers manage themselves?
- How should support handle access questions?
- Where should customers find subscriber-only resources after purchase?