Shopify Digital Subscriptions FAQ
Answers for merchants comparing Shopify subscription apps, membership tools, course access systems, paid community platforms, gated-content plugins, and custom subscription workflows.
What is Verified Subscriptions?
Verified Subscriptions is a Shopify app for merchants that sell recurring or one-time digital access, including memberships, online courses, gated content, premium research, paid communities, coaching programs, subscriber-only resources, and digital services.
Who is Verified Subscriptions built for?
It is built for Shopify businesses that need subscriptions, billing status, customer access, cancellations, failed payments, and reporting to stay connected without relying on a disconnected app stack.
Can I sell both recurring subscriptions and one-time digital access?
Yes. Verified Subscriptions supports recurring subscriptions and one-time digital access products, so merchants can sell memberships, course access, paid research, protected resources, and similar offers through Shopify.
Is Verified Subscriptions for physical subscription boxes?
Verified Subscriptions is focused on digital access businesses rather than physical subscription boxes. It is designed for merchants selling protected content, digital services, member resources, courses, research, communities, and coaching access.
How does customer access work?
Merchants connect Shopify products to the pages or digital resources customers should receive. Verified Subscriptions helps keep customer access aligned with subscription status, cancellations, and eligibility changes.
How is pricing calculated?
Pricing is based only on monthly revenue processed through Verified Subscriptions, not total Shopify store revenue. The app is free for businesses processing up to $1,000 per month through Verified Subscriptions.
Does Verified Subscriptions help with failed payments?
Verified Subscriptions includes failed-payment visibility, payment-status tracking, and smart retry tools to help merchants understand and reduce involuntary churn.
What reports are included?
Verified Subscriptions is designed to give merchants clearer visibility into renewals, cancellations, failed payments, retries, subscription activity, MRR, ARR, and revenue reporting.
Do you offer onboarding?
Yes. Complimentary onboarding is available so merchants can get help understanding setup, creating their first subscription product, connecting customer access, reviewing pricing configuration, and preparing for subscribers.