What Happens When a Subscription Is Canceled
How Shopify digital subscription merchants should think about cancellations, customer status, and digital access eligibility.
Cancellation affects eligibility
For digital access businesses, cancellation is not just a billing event. It can affect whether a customer should continue seeing subscriber-only pages, gated resources, or member content.
Plan your access rule
Decide whether access should end immediately, remain until the paid period ends, or change to another tier. Your policy should match the product promise and be clearly communicated to customers.
What to review
- Customer subscription status
- Plan or tier
- Protected pages tied to the plan
- Customer-facing cancellation language
- Support process for cancellation questions
Need exact configuration help?
Book free onboarding if you want the team to walk through the cancellation/access policy that best matches your store.