Learn how to manually rebill subscription contracts to recover failed payments efficiently. This guide covered how to manually rebill subscription contracts by navigating analytics, analyzing billing failures, and executing rebill attempts. It ensures you can effectively manage and recover failed subscription payments.
Introduction: This guide walks you through analyzing billing failures and executing manual rebill attempts step-by-step.
Click "Analytics & Reports": Navigate to the Analytics & Reports section within your Shopify dashboard to begin reviewing subscription data.
Click "Rebills Audit": Access the Rebills Audit area to examine detailed records of rebilling attempts and outcomes.
Click "Failure Analysis": Open the Billing Failure Analysis and Recovery Metrics to identify patterns and statistics related to unsuccessful billing attempts.
Click "Show Failed Rebills": Click the provided link to delve deeper into the billing failure reports for comprehensive insights.
Reviewing Pending Failed Rebills: The Pending Failed Rebills section provides a full list of all currently active Subscription Contracts that have failed to rebill at least once.
Click "Attempt Bill": Initiate a manual rebill attempt by selecting the 'Attempt Bill' option for a specific failed transaction.
Initiate Rebill: Confirm the rebill by clicking the 'Bill' button to process the payment attempt immediately.
Rebilling directly from the Subscription Contract Page: You can also manually reattempt billing directly from the member's Subscription Contract page. Click the Subscription ID to be taken directly to their contract.
Click "Bill Attempt": Finalize the manual rebill process from the Subscription Contract page by clicking 'Bill Attempt' to retry charging the customer and monitor the outcome.
